Wednesday, November 17, 2010

“Enjoy while we work” – Holiday Bonanza offers by Draft and Craft Law Firm

It’s November and the holiday season is just round the corner. The festive feeling which once started only on Thanksgiving, now kicks off right from Halloween with stops at Turkey Day, Christmas and/or Kawanzaa depending upon everyone’s traditions and fortunately still ends on New Years.

The end of the year can involve a lot of balancing of work with holidays, as there always seem to be a flood of work during this time. With so many people going off on holidays, it can be quite taxing for businesses specially connected to legal services.

Some of the common worries of law firms and attorneys revolve around managing their basic back office work relating to drafting, review, transcription, depositions etc. Ensuring work carries on while you enjoy on a holiday is no more a luxury. The concept of having virtual paralegals and virtual secretaries to manage your work 24/7 has made this possible making life for attorneys stress free during holidays.

Draft n Craft, a legal process outsourcing company offers attorneys a hassle free delivery model giving them complete peace of mind.

Rakesh K Sharma, Chief Executive Officer of Draft n Craft, said: “Keeping the spirit of the holiday season we are offering complete solutions to attorneys and law firms by providing legal and paralegal services at discounted rates during the holiday season. We have seen that during the month of December most law firms are burdened with heavy back office work and lack the staff to do it. Keeping this in mind we decided to give special offers as part of the Holiday Bonanza from 15 November – 10 January 2011.”

For more information about the Holiday Bonanza visit – www.draftncraft.com

About Draft n Craft

Established in 2008, Draft n Craft is a cut to the chase Legal Process Outsourcing Company with strong and dedicated work force of professionals. Having established a brilliant track record, Draft n Craft has been partners of growth to many of the law firms and corporations in the UK and US. Draft n Craft’s supreme focus has always been on helping lawyers deliver the best value to their clients by working on process and technology optimization, and by devising ways to rationalize client’s operational spending.

Tuesday, October 12, 2010

Legal Transcription Fest at Draft n Craft

"Success is a journey, not a destination", so, is the spirit behind Draft n Craft's journey in the last two years. Draft n Craft, a leading LPO in New Delhi, India, celebrates a week dedicated to one of its many services, Legal Transcription.

Draft n Craft dedicates this week to its Legal Transcription Team, whose efforts have helped achieve this landmark. As the popular saying goes, "All work and no play makes Jack a dull boy", Draft n Craft promises its employees this week to be full of fun filled activities along with work, to mark its success in this field.

"It is a proud moment for us at Draft n Craft as we celebrate our 2nd anniversary for excellence in legal transcription. We started with a team of 4 and two years down the line we are more than ten fold and still growing. We are celebrating this milestone with a week long festivity from the 11th - 15th October 2010." said, Rakesh K Sharma, Draft n Craft's Chief Executive.

Legal Transcription is a common service and its value is realized only by a few. Deven, Head of the Legal Transcription Department at Draft n Craft, said: "At Draft n Craft we understand the importance of legal documents and therefore ensure transcription is done at its best, to provide efficient functioning for law firms and other law professionals. It goes without saying that we not only provide multiple levels of quality check but also editors and legal experts to ensure highest standards of quality."

About Draft n Craft

Established in 2008, Draft n Craft is a cut to the chase Legal Process Outsourcing Company with strong and dedicated work force of professionals. Having established a brilliant track record, Draft n Craft has been partners of growth to many of the law firms and corporations in the UK and US. Draft n Craft's supreme focus has always been on helping lawyers deliver the best value to their clients by working on process and technology optimization, and by devising ways to rationalize client's operational spending.

For more information, email at info ( @ ) draftncraft dot com

www.draftncraft.com

Friday, October 8, 2010

Draft And Craft Law Firm - Legal Transcription Festival

The changing times has made law firms and corporations aware of the importance and need of legal transcription. Understanding this increasing demand of reliable legal transcription, Draft n Craft has constantly endeavored to provide the best.
From legal to business transcription, Draft n Craft has time and again proved its brilliance in the field.
After working with over 25 clients and the successful delivery of more than 15,000 files in the last 2 years, Draft n Craft is celebrating its 2nd anniversary for excellence in legal transcription services from 11th October - 15th October 2010.

Rakesh K Sharma, Draft n Craft's Chief Executive, said: "Achieving this milestone only reflects the quality of service and the high level of customer satisfaction that we provide. I am overwhelmed with the response received by our clients."

As Draft n Craft achieves this high point, their employees celebrate a week long festivity to mark its success in the field and their contribution in achieving it.

About Draft n Craft

Established in 2008, Draft n Craft is a cut to the chase Legal Process Outsourcing Company with strong and dedicated work force of professionals. Having established a brilliant track record, Draft n Craft has been partners of growth to many of the law firms and corporations in the UK and US. Draft n Craft's supreme focus has always been on helping lawyers deliver the best value to their clients by working on process and technology optimization, and by devising ways to rationalize client's operational spending.

For enquiries, email at info ( @ ) draftncraft dot com dot

Visit us at http://www.draftncraft.com.

Tuesday, July 20, 2010

CONCERNS – LEGAL OFFSHORING TO INDIA.

The advent of legal off-shoring came out of the crying need to cut costs. We understand the reasons of various giant in electronics, automobile & other sectors opening their industries across the border with motive to transfer the technology for developing the products at cheaper rates. Many big brands of the world had opened their units in countries like China, India with the sole motive to produce the units at lower cost. One does not understand as to why concerns were not raised for those, off-shoring of huge industries out of their countries.

Let me examine it from the view point of consumer living in developed country. Mr. ‘X’ living in a developed country wants to purchase an article. He gets two options i.e. pay ‘A1’ for the said article being produced & sold in his country or pay ‘A2’ for the same article but being produced in other country & sold in his country. The different questions arising in his mind for choosing one of them can be put like this.

A. What is the difference between A1 & A2?
B. Is there any quality variation between the articles produced in different countries?

Mr. ‘X’ would prefer buying the article in which he pays less and gets the quality product. As I understand Mr. ‘X’ would buy article by paying ‘A2’ as the cost would be quite less. I am sure Mr. ‘X’ did not think of the loss of job in his country if he buys the article produced in other country. No eyebrows were raised for the export of goods produced by developing countries to developed countries.

But incase of export of services by developing countries to developed countries the logics become different. However, we still think of loss of jobs while talking about offshore industry. The concerns raised for outsourcing of services get a national touch when we try to understand and justify the outsourcing. The real concerns like quality, confidentiality are dominated by the issue of Nationalism. The decisive factors determining the issue of off-shoring/ outsourcing are:

a) The need of outsourcing which in turn is influenced by following things:
i. Cost effectiveness
ii. Non-availability of resources
iii. Time Zone Benefits

b) The availability of provider /people to give services depending on the following:

i. Being compatible in providing the services
ii. Availability of resources
iii. Capable of delivering quality services
iv. Breaking the language & accent barriers

The Push & Pull factors match up to determine and resolve the concerns of this infant outsourcing/off-shoring industry.

Saturday, July 3, 2010

IS LEGAL PROCESS OFFSHORING AN EXPORT OF SERVICES?

The cross borders issues generally prevail in the development of countries. This reminds me of an elderly man’s saying “The man on latch of a door control the flow of air from outside to inside & vice versa”. The import & export of goods is decided by different factors like the availability, demand and need. Country intends to export the goods looking into the fact of the ability to produce those goods & get them consumed in other International markets. The motive of export is to earn foreign exchange.

In case of offshoring the services cross border the organisation do not directly earn. However, the cost of those services in-house looks expensive which encourages its outsourcing. Offshoring can be a symbolic way of export when we consider the savings as also forming part of earning. In this services are off-shored to get the same being delivered at low prices. I am not trying to show the offshoring of jobs but the offshoring of services which technocrat offers to one’s clients.

A very simple hypothetical situation can be used to understand the balance of exchequer between two countries. Country ‘A’ exports various high profile and expensive goods to country ‘B’. In terms country ‘A’ needs to settle the balance of payment with country ‘B’ but the same always remain tilted towards country ‘A’. Country ‘B’ has got an excellent pool of people who can deliver good number of services to country ‘A’. This can be the best way to make up balance of payments as far as country ‘A’ & country ‘B’ are concern. Logically the export of goods from country ‘A’ to country ‘B’ can be matched up by export of services by country ‘B’ to country ‘A’.

Is it the way to conclude that export of services is also near to export of goods.

CAN I OFFSHORE WITHOUT REDUCING MY BILLING.

Legal Process Outsourcing (LPO) got the boom due to the cost cutting. There could be different possibilities of sharing the benefits arising out of LPO viz:-

a) The benefit completely passes to the person directly offshoring the services.
b) Sharing the benefits between the person offshoring the services & whose work is being offshore.
c) Intelligent offshoring:

The offshoring industry has been passing through turbulent times as far as Legal Process Outsourcing (LPO) is concerned. As far as offshoring of calling is concerned, there were no hindrances in its growth. The Business Process Outsourcing (BPO) could grow as the benefit of cost cutting passed only to the organization directly outsourcing the same. There were no constraints on the organization except the primary concerns.

As we talk about Knowledge Process Outsourcing (KPO), its growth was not many folds yet it grew. The reason of outsourcing had been the benefit of cost but constraint came from various angles like lack of growth in the said industry, difficulty in transferring & sharing knowledge based activities. The only part of the KPO industry which could develop consisted of IT offshoring which included developing, maintaining & repairing the software & hardware systems. In a way the growth of IT offshoring catalyzed the birth & growth of Legal Process Outsourcing (LPO).

It can well be understood that the offshoring of Legal & Paralegal services consists of:-

I Offshoring Paralegal Services including Legal Transcription, Filling of Forms etc.
II Offshoring Secretarial Services including maintaining relations with clients, writing letters to them, raising bills etc.
II Offshoring Projects of services like document review etc.
IV Offshoring provisional working of attorneys.
V Offshoring the monotonous part of core Legal working.

All the time the main cause of concern for the law firms & attorneys have been that the offshoring in a way reduces their own billing. The most frequent Question asked to me by attorneys & partners of the law firms from UK & US have been, “CAN I OFFSHORE WITHOUT EFFECTING MY BILLING?” My answer had been “YES.”

Thursday, May 27, 2010

IMMIGRATION OR OFFSHORING

Developed economies always become attractive and as such magnetize people from other economies. This results in people traveling by any mean to those countries where the economies are developed. United States have always been attracting people from developing countries since long. Number of people applied for immigration to US, similarly number of people were granted one or the other type of visas in last five years. US policies for visa had become tough after 11th September’2001 it was but natural.

How so ever tough the immigration policies had become yet the immigration continued people have always been finding one or the other ways to travel to developed countries like US & UK. This had always put lot of constraints to their economy, security, culture, religion & other aspects of those countries.

I understand the immigration was the first part of balancing the economies. The next step turned out to be off-shoring of services instead of inviting people to the country. The birth of off-shoring is being deep rooted. The debate between immigration versus off-shoring is yet to commence so it may not be ideal to find any opinion on the same but it will developed once there will be interaction & discussions.

Thursday, March 11, 2010

Need for 2nd Level Legal Offshoring

Everybody thought the growth of legal outsourcing would multiply but it didn’t grow as it was expected. In the first level of legal outsourcing, eyes were set on cost cutting.

Despite excellent projections it couldn’t come out of its infancy stage. The proximity of clients and vendors could not increase. Many LPO’s were born like bubbles and vanished identically. All the way it was a good signal to show there was a gap between two ends. The said gap could be bridged if some better means were discovered.

The first level of legal Outsourcing consisted of Captive centers and off shoring of the services to LPO’s.

The Captive Centers started closing down not because of the same were un-economical but primarily due to other problems connected with the working. The stress taken by a company in running the Captive Unit had started becoming a nuisance to them. The very purpose of setting up Captive Unit came under attack whereby its future was sluggish. Though a good number of captive centers have been efficiently working yet most of them could not prove to be economical. Factors like investment, employee attrition rate, changes in Government Policies and day to day running problems discouraged companies to open their Captive Unit.

The mushrooming of LPO’s had put the clients into a saga of disbelief. It had become very tough to settle down with third party vendors. It was inevitable that confidentiality would be bridged and exit policy was tough.

There was a need to find better ways for offshoring legal and paralegal services. The important key points of offshoring decisions include: - The reputation of the company, the non compromising attitude towards confidentiality, keeping control on the working and having cost savings. Law firms of UK / US were divided on off shoring and subsequently about the nature of services to be offshore. The mist had become so heavy whereby the answers could not be found for off shoring while keeping in mind the key points. There came the need of 2nd level outsourcing. The solution to these problems lies in attaining the benefits of Captive Unit at the price of Third Party vendors and this is required to be dealt with “aptly”.

Monday, January 18, 2010

Draft n Craft launches AptCaptive™: Level 2.0 of Legal Process Outsourcing

So much is talked about Legal Process Outsourcing (LPO) that we barely find any law-firm and corporation incognizant to the concept and its benefits. Despite this, there is reluctance towards outsourcing in general and offshore outsourcing in particular.

Traditionally, there are two popular modules of outsourcing the legal processes: first through Third Party Service Providers/Vendors (TPSP’s) and/or second by owning one’s Captive Unit in offshore locations. Though both are popular but one cannot rule out the risks and impediments associated with either.

 Perceptions on outsourcing legal work to vendors (TPSP’s)

Perceptions favoring:

1. No huge capital investments required.
2. Customized solutions.
3. Competitive pricing.
4. Flexibility to scale up and down business relationship.
5. Retains decision-making, therefore relationship with TPSP is clear (fee-based, quality-based).
6. As it is a contract based mutual agreement thereby there is more business commitment.
7. Ability to focus on core business issues.
8. No compromise in quality at cost effective rates.
9. Better process maturity, resource flexibility and economies of scale.
10. Flexibility in deploying new technology.
11. No requirement to hire additional personnel.
12. No legal or statutory compliance issues to set up a new unit.

Perceptions discouraging:
1. Risk of Confidentiality being at stake.
2. Risk of possible drop in quality standards.
3. Absence of processes to monitor metrics and possible timely intervention when issues are escalated.
4. Tight business margins.

 Perceptions on owning a Captive unitPerceptions favoring:

1. Maintenance of in-house confidentiality & quality.
2. Management and retention of control over risk profile, especially for critical business areas.
3. Development for global delivery models with centralized and standardized processes.
4. All investments made on people and infrastructure is completely retained.
5. Better control over processes, time lines & enhanced quality of operations.
6. Alignment of offshore initiatives with their culture & values.
7. Creation of robust technology infrastructure for greater efficiency and scalability of operations.

Perceptions discouraging:

1. Huge Capital Investments.
2. Recurring Costs.
3. Hassles of incorporating the captive unit offshore like India.
4. Exit impossible without incurring high costs.
5. Compulsion to keep absolute control over processes.
6. Legal Requirements to set-up captive unit, say in India:
i. Incorporation of the Company as a legal entity.
ii. Local registrations.
iii. Bank Accounts.
iv. Appointment of Company Secretaries & Auditors.
v RBI/Government Approvals.
vi. Ensuring legal and statutory compliances.
vii. Local taxation issues.
7. Human Resources requirements of captive center
i. Staffing .
ii. Training & Talent management.
iii. Hiring of Core Team.
iv. Employee retention.
8. Facilities & Infrastructure
i. Vendor Management & Negotiations.
ii. Hardware & Software Procurement Systems.
iii. Communications & Network Integrations.
iv. Acquisition and operationalizing of facilities.

With the aim to revolutionize the LPO paradigm, Draft n Craft has devised the “apt solution” destined to enrich legal outsourcing experience throughout the industry.



“The AptCaptive™ is an advanced Legal Off shoring model tailored and run as per client’s requirements by Draft n Craft, retaining all in-house benefits at reduced costs.”

For a long time, a desire was felt throughout the industry to transcend to new levels of Legal Process Outsourcing. Without doubt the AptCaptive™ is at present the lex epitome of the legal outsourcing industry. The module however is so ambitious that, in its initial stages Draft n Craft will be offering this to only a limited selected group of companies and law firms.

For any trade enquiries, contact info@draftncraft.com.

Tuesday, December 22, 2009

Legal Research Outsourcing: Our Means and Your Ends

video

Among the series of Webinars being hosted by Draft n Craft, Rajni Minhas, Assistant Legal Head, held a Webinar on Legal Research Outsourcing: Our means and your ends.

The purpose of this webinar was to question the paradigm shift in the needs, means and results of Legal Research in wake of integrating world. After holistically looking at the intricacies of the service, the webinar aims to understand and analyse the regulatory and ethical aspects of the same.

Topics Covered in the web cast were:

o Legal Research outsourcing Needs
o Multi jurisdiction research
o Legal Research tools & deliverables
o Memo Writing
o Ethical and Regulatory aspects of Legal Research outsourcing.
o Issues of Confidentiality and Quality
o Process Flow
o Pricing the Legal Research